With Reputation Mood, you can finally manage your online reputation and customer satisfaction from a single platform. No more hunting for your guests’ reviews across dozens of portals—reply directly and check your “web reputation weather” every day, thanks to friendly weather-style icons.
Through a simple, intuitive interface, you can keep track of everything being said about you, view personalized recommendations, see the most talked-about topics in real time, and compare your competitors’ positioning and pricing.
Monitor first impressions and manage your customer satisfaction effectively—right from the start! Find out what guests think with the First-Impression questionnaire and stay one step ahead. Spotty automatically sends a satisfaction questionnaire within 24 hours of Wi-Fi registration, so you can gather feedback and address any issues in real time—before they turn into negative reviews.
At the end of the stay, Spotty automatically sends a satisfaction questionnaire and a review request across the main online platforms and social networks. Designing an effective feedback questionnaire requires careful attention to key elements to maximize results and collect truly useful insights from your guests.
