DEMO DEMO

WHAT PEOPLE SAY ABOUT US

Saturnia Tuscany Hotel Resort

“I’ve been managing Saturnia Tuscany for three seasons now—a resort with a spa, restaurant, and panoramic views in the Maremma region, just a stone’s throw from the famous thermal baths. When I arrived, Spotty was already in place, and I was immediately happy with it because I noticed the team’s technical expertise and helpfulness. Today I can say I’m extremely satisfied, and I’ll keep relying on them for a long time because they’re truly reliable. A heartfelt thank you to everyone at Spotty!”

Leardini group

“Thank you, Spotty! By using your platform across all the properties in our group, we’ve been able to improve communication with our guests. Spotty is an important tool that has helped increase reviews across multiple online channels and enabled us to monitor guest satisfaction in real time, thanks to the different questionnaires we can send and the new Brand Reputation section, which brings all reviews from the various online channels into one place so we can manage them faster. It’s also integrated with our CRM, which means we can now have a wealth of aggregated, profiled data in a single tool—important, if not essential, for our marketing and pricing strategies. Easy and intuitive for guests too: they can register quickly to the Wi-Fi without any issues. Recommended!”

Dory Hotels

“We’ve been working with Luxor for nine years now. They built our website, support us with newsletter planning, marketing activities across different tools, report creation to analyze data, and more. With Luxor, we’ve always found a space to collaborate with professionals—an inspiring place to grow and think of new promotional solutions. At Hotel Dory we like to innovate, experiment, and evolve, and Luxor has always given us the opportunity and the tools to do so. Spotty, in particular, which we’ve had installed in the hotel for several years, has proved to be a valuable tool for monitoring guest sentiment in real time from the very start of the stay. Every week we review Spotty feedback to organize our work and understand what can be improved to prevent dissatisfaction and manage any issues. It’s also a tool that helps you inform guests, run marketing and upselling activities, thanks to the ability to communicate directly with guests while they’re on property. Last but not least, we’ve always met wonderful people at Luxor—making it genuinely pleasant to work together. And that’s not something you can take for granted!”

Hotel Raffaello

“Spotty is a tool that has made our work easier in several ways: first of all, it provides a secure system to monitor access, and secondly, it allows us to collect profiled contacts for more effective management of our marketing strategies. The satisfaction questionnaires sent by Spotty enable us to act promptly when guests report issues and to create a direct line of communication, improving our online reputation. The statistics section is also a valuable help in understanding which areas of our hotel need improvement, so we can better meet our guests’ needs and expectations.”

Hotel Agostini

“Here’s what I think about Spotty. First and foremost, Spotty has simplified the hotel’s Wi-Fi connection process, and I really appreciate that most guests can register without needing our assistance. It has turned a basic service into an effective and intuitive marketing tool! I find it especially important to read first impressions almost in real time, so we can step in quickly while guests are still at the hotel and prevent potential negative reviews. Thanks to Spotty, I’ve also uncovered issues in areas where I was convinced everything was running smoothly. Given its potential and the amount of information it helps collect, I recommend it to all my colleagues.”

Maximilian's Hotels

“There are many companies with an excellent product that then disappoint in terms of support and ‘being there.’ Others may have an average product, but they truly follow the customer, anticipate questions, and always have a line open to solve problems. Luxor Web has outstanding products and a team that’s always present—always friendly and quick to clear up any doubts, whether it’s initial guidance, updates, troubleshooting, or bug fixes. Working with them on the technical side is truly stimulating: they understand ‘hotel-speak’ and each property’s specific needs. Commercially, there’s always room to find agreements and solutions that work for both sides… and the support you receive after choosing and purchasing will ultimately confirm that you made a very happy decision. It’s only right to mention the people closest to us—Luca, Caterina, Silvia, and Michela—but it’s even more important to congratulate the entire team, because if those four work so well, it’s because everyone is pulling in the same direction!”

Riserva Naturale Statale "Gola del Furlo"

“We wanted to provide hikers, tourists, nature lovers, families, students, and curious visitors alike,” explains Reserve Director Maurizio Bartoli, “with an additional tool to explore this area—rich in biodiversity and outstanding natural heritage, but also in cultural, food-and-wine, and historical-archaeological treasures. The app is easy to use, doesn’t require a constant connection, and enables a more mindful experience, also thanks to active alerts and continuous updates of the information it contains. It’s also an important tool for visitor safety: by downloading the app before starting an excursion on the mapped trails, users can geolocate themselves on the map as they move within the Reserve and, with only GPS enabled—so without mobile signal—choose the right direction to take without the risk of getting lost.” A special thanks to Andrea Ordonselli, who coordinated all technical, IT, and administrative aspects.
Source: press release dated Friday, December 10, 2021, Province of Pesaro and Urbino.

Villa Giada

“Easy, fast, and comprehensive! Spotty has freed our front desk from countless Wi-Fi password requests, while also allowing us to collect all guest data so we can stay in touch with them. We often use notifications to inform guests about themed evenings, parties, and special offers—with excellent results in terms of upselling.”

Lignano Pineta

“Customer focus is one of the defining strengths of Lignano Pineta, and in this, Spotty Wi-Fi is a reliable ally. In fact, managing customer satisfaction allows Lignano Pineta to make attention to detail one of its key advantages. The automatic sending of satisfaction questionnaires provides timely feedback on all the services offered—such as lifeguard assistance, the cleanliness of restrooms, cabins, and the beach, as well as the kindness and courtesy of staff… This makes it possible to keep the situation under constant control, intervene promptly where needed, and, above all, improve the overall offering. As a result, it becomes easier for Lignano Pineta to maintain a high standard of service quality and best meet customers’ expectations.”

Le Clarisse

“When we chose Spotty Wi-Fi, we did so mainly because of how comprehensive it is. With a single tool, we can collect our guests’ data and use it for our marketing activities—such as newsletters—send satisfaction questionnaires (both first-impression and end-of-stay), easily monitor online reviews across different platforms, and access detailed reporting that helps us track our marketing performance as well as our guests’ satisfaction levels. This makes it easy for us to stay fully in control of our activities and understand where we can improve to delight our guests!”

Giavolucci Hotels

“With Spotty Wi-Fi, our guests can register easily on the Wi-Fi network and browse on a fast, stable, and secure connection—without having to ask for passwords or support at the front desk. But that’s not all: thanks to its data capture system, it’s even easier for us to stay in touch with them.”

How it works

Get the most out of your Wi-Fi connection!

WI-FI CONNECTION

The guest connects to your venue’s Wi-Fi by signing up with their email, social login, WhatsApp, Google account, or by completing a simple form. Once registered, they won’t need to do it again.

WELCOME PAGE

Spotty stores the data and automatically builds your detailed contact database, while the guest lands on a personalized, mobile-friendly welcome page with everything they need—key information, optional add-on services, events, and activities.

STRATEGIC QUESTIONNAIRES

Within 24 hours of login, the guest receives a first-impression questionnaire. If they’re not satisfied, you’ll get an immediate alert so you can address any issues in real time. At the end of the stay, Spotty sends another strategic satisfaction questionnaire and, if appropriate, a review request.

EVERYTHING ONE CLICK AWAY

You’ll have everything in a SINGLE PLATFORM, where you can manage your contacts, monitor and analyze data, keep your online reputation under control, create targeted marketing campaigns, and send personalized content based on the data collected—boosting brand awareness and revenue.

Spotty is the ally of:

Hotel

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Hotel Chains

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Restaurants

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Beach Clubs

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Businesses

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WANT TO TRY SPOTTY?

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WHAT PEOPLE SAY ABOUT US

Saturnia Tuscany Hotel Resort

Leardini group

Dory Hotels

Hotel Raffaello

Hotel Agostini

Maximilian's Hotels

Riserva Naturale Statale "Gola del Furlo"

Villa Giada

Lignano Pineta

Le Clarisse

Giavolucci Hotels

How it works

Get the most out of your Wi-Fi connection!

WI-FI CONNECTION

WELCOME PAGE

STRATEGIC QUESTIONNAIRES

EVERYTHING ONE CLICK AWAY

Spotty is the ally of:

Hotel

Hotel Chains

Restaurants

Beach Clubs

Businesses

Over 2,500 properties have improved their services and online reputation with Spotty Wi-Fi.

Spotty turns your Wi-Fi connection into a powerful marketing and sales tool.

Try it free in 3 simple steps!

1

Request your free demo

The Spotty Wi-Fi team will get in touch to learn more about you and your business.

2

Let’s define your goals together

We’ll choose the right strategy to help you get the most out of Spotty.

3

Try Spotty Wi-Fi’s products

Discover how to grow your business with the ideal mix of tools.

Products

Your property

Resources

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